In order to issue a Return Authorization, all product returns must
meet Suncoast Marine Electronics return policies. Suncoast Marine
Electronics only accepts the return of products that fall within one of
these categories within Fifteen (15) DAYS from the date of Suncoast Marine Electronics invoice:
Factory Sealed (in fully resell able condition - i.e. no stickers, markings, etc.)
Defective or Dead on Arrival (DOA) with verification.
Provided Suncoast Marine Electronics has return rights with its manufacturers/suppliers.
Types of returns that you can request from Suncoast Marine Electronics Customer Service:
Replacement returns of products damaged on arrival (DOA)
- If you have a COD account, Suncoast Marine Electronics ships the
replacement product as soon as the damaged product is received.
Cross-Shipment returns of DOA products
- If you have a net-terms open account, Suncoast Marine Electronics
ships the replacement product immediately; you ship the damaged
product, and the packages cross in transit.
Credit returns of undamaged products
- Credit returns may be available depending on a variety of conditions.
You ship the product; when it is received, Suncoast Marine Electronics
credits your account. Custom-configured products cannot be returned for
credit.
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must
be in resalable condition (no stickers, etc.), complete and unused, and
the outer seal must not have been opened or re-taped.
Product boxes that have been opened or re-taped are not eligible for
return and will be refused and returned back to the customer.
All
eligible returns will receive a Credit that will be issued at current
pricing or original purchase price; whichever is lower, for use toward
future purchases.
For your Returns Authorization to be issued and honored, your Accounts with Suncoast Marine Electronics must be current.
Products Returned Without a Valid Returns Authorization: Products
not authorized for return shall be defined as "Surplus goods." Surplus
goods may be returned to you at your expense or Suncoast Marine
Electronics may, in its sole discretion, issue a credit for the last
purchase price, or the current price or the cost of goods less a 15 percent handling fee.
Additional Products Not Eligible for Returns:
End-of-Life Products
Original Equipment Manufacturer (OEM) Products
Refusal of Orders: Refused orders may be
subject to a cancellation fee. Call Customer Service at 727-524-0055
before refusing any shipment. Failure to call Customer Service may
result in credit refusal, and products will be returned to you at your
expense.
To obtain an RMA number, please send an email to sales@sun-me.net
or call 727-524-0055 for Customer Service and be sure to provide the
original invoice number, product being returned, and the reason for
return. Returned merchandise will be subject to a restocking fee of up
to 15%.
Disclaimer: Suncoast
Marine Electronics attempts to publish an accurate web site. Despite
our best efforts, we are not responsible for typographical errors.
Prices may change at any time. Shipping weights are actual weights and
express shipments may weigh more or less due to dimensional weight
calculations.
